Top 5 Features of Omnichannel Banking Software

Your bank could be missing out without mobile banking for its customers. This solution lets people do banking while on the go. It lets them view their account, transfer money, make payments, and in some cases, it may even let them check their investments with a bank. Using an omnichannel banking software lets you introduce a convenient platform that your customers can use conveniently. Once implemented, it should help you serve your clients better. Just be sure to use a software that has these crucial features:

1. Easy integration – Go for an out-of-box platform that lets you roll-out its mobile banking capabilities immediately. That way, you can minimize unwanted interruptions that can negatively impact your service and the customer experience. The software can be integrated with your legacy core banking platforms and componentized architectures. Make sure that the software is PCI-DSS compliant and that SLAs can administer support for it.
   
   
2. Flexibility – A good omnichannel banking software provides a single framework that is versatile and applies a multi-play approach for you and your customers. With an all-in-one platform, you can eliminate the need to install multiple apps or platforms for different purposes. The software can be offered on different platforms, too, such as iOS, Android, IBM Mobile First Platform, and HTML.

3. Round-the-clock access – The software makes it possible for customers to do banking at anytime, anywhere, regardless of the day. This helps improve customer engagement.
   
   
4. Cloud deployment – An omnichannel banking software that enables both cloud-based and on-premise deployment for more flexibility in terms of access. With the cloud, data can be accessed by your customers and authorized banking employees from anywhere, regardless of the device used. This way, stakeholders can easily explore up-to-date information no matter where they are.

5. Biometric authentication – Privacy and accounts are protected with enhanced security methods like multi-factor and biometric authentication. This may help prevent unauthorized access to banking accounts online or via mobile devices.