What to Expect from Microsoft Dynamics 365

Microsoft Dynamics 365 is a family of business applications designed to help businesses turn their operational processes into the very business edge that they need to stay ahead of their rivals. It includes over a dozen applications and add-ons that address ERP or enterprise resource planning, CRM or customer relationship management needs among many other business process requirements that many companies face.

Dynamics 365 include licensed apps that work together to provide businesses the flexibility, stability, and extensibility that they need to sustain business growth. The same flexibility combined with rapid development and innovation makes it possible for Microsoft Dynamics 365 to adapt and fit the needs of most any business.

The best way to understand Dynamics 365 is to separate its ERP components with its CRM solutions. Dynamics 365 ERP focuses on the core accounting, distribution, and manufacturing needs of a business, while providing even more extensive functionalities to help manage other business-critical processes. All in all, the value of these apps can be measured in the way that they help increase business efficiency, automation, control, and scalability.  The Dynamics 365 ERP solution can be subdivided into 2 main categories—Business Central and Finance & Operations, the first of which is ideal for small to medium sized businesses, while the latter is designed to meet the needs of much larger operations.

Dynamics 365 CRM on the other hand, consist of 5 different apps that are designed to fulfill an organization’s customer relationship management needs. These are apps that work to help business teams make a sale, dispatch support, ensure customer retention, and keep track of all these processes. The five Dynamics 365 CRM apps include D365 Sales, D365 Marketing, D365 Customer Service, D365 Project Service Automation, and D365 Field Service. Leveraging any combination of these systems and integrating them with Dynamics 365 ERP and furthermore with Office 365 can help ensure a robust business strategy for your most critical business processes.